From my experience, it is purposeful to focus on the functional benefits for the Customer Journey when designing the organisation.
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Who hasn’t experienced this and where does this phenomenon come from?
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The tranquillity associated with and experienced are balm for the soul and source of new ideas.
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That all sounds very good. But why doesn’t it just work like that?
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On a leisurely walk through fields and meadows, a thought visited me and never left me. It is an exciting topic that I have come to know in different settings and would like to share with you here: the adaptability mindset.
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Have you ever had that desperate feeling that comes when your profit and loss account is gradually sinking into the basement and all your efforts just don’t seem to work to increase that vital turnover?
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Do you know the feeling when you stare mindlessly at your screen, the task to be done stands in your way like an unconquerable mountain and this loop in your head keeps telling you: “What am I still doing here?
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“Unfortunately, we have found someone who fits the profile we are looking for even better…”.
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In doing so, I would like to address the fact that the attitude in global leadership should be one of empathy, adaptability and a positive attitude in order to work effectively in the global context.
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The world is turning faster and faster, needs are constantly changing and adaptability is left behind somewhere on the road and explained and dismissed with many words of blame…
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