From my experience, it is purposeful to focus on the functional benefits for the Customer Journey when designing the organisation.
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On a leisurely walk through fields and meadows, a thought visited me and never left me. It is an exciting topic that I have come to know in different settings and would like to share with you here: the adaptability mindset.
Read moreHave you ever had that desperate feeling that comes when your profit and loss account is gradually sinking into the basement and all your efforts just don’t seem to work to increase that vital turnover?
Read moreDo you know the feeling when you stare mindlessly at your screen, the task to be done stands in your way like an unconquerable mountain and this loop in your head keeps telling you: “What am I still doing here?
Read moreIf we manage to put this image into words in a clear and transparent way, the transformation towards it will also be actively supported by the employees.
Read moreAn ancient, universally valid and well-known rule is: “Nothing is so constant as change” (Heraclitus of Ephesus, 535-475 B.C.). As simple as these 6 words may sound, they have always been and still are difficult to put into practice.
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